How to set up a thermal receipt printer

A receipt printer is the first piece of hardware most shops buy. In Dukaan POS it is set up once, in three steps, and after that every sale prints by itself.

Checked against the app on 27 October 2026

What you need

  • A thermal receipt printer and a paper roll. Most shops use 80 mm paper; small and handheld printers use 58 mm or 44 mm.
  • On an Android phone, a Bluetooth printer. On a computer, a printer on a USB or serial cable, or one installed on the computer.
  • On a computer, any A4 office printer works too: the bill prints on a page.

Step 1: Choose your receipt printer

Open Settings → Printer.

  • On a phone, pair the printer in the phone’s Bluetooth settings first. Paired printers appear in the list; pick yours by its name.
  • On a computer, plug the USB printer in and switch it on, and it appears under USB. If it does not, try System and pick it by the name it is installed with.
  • For an A4 laser or inkjet printer, choose Office.

Step 2: Choose the paper width

Measure the paper roll across with a ruler and pick its width: 44, 58, 76, 80 or 112 mm. 76 mm is for ribbon (impact) printers.

Step 3: Print a test receipt

Press Test print and check that every line fits across the paper. From now on every sale prints by itself.

If something is wrong

  • The test prints gibberish: on a USB or serial printer, set Speed (baud) to the number on the printer’s label. Most receipt printers use 9600.
  • Blank paper at the top of every bill: the cutter sits above the print head. Measure the empty paper above the shop name (about 19 mm on most printers), or press Print a ruler, and type it under Empty paper at the top of each bill. The app fills that space with the next bill’s shop name.
  • The app cannot reach the printer: check it is switched on and in range, and that Bluetooth is on.
  • An Urdu bill takes a moment longer: the printer’s own letters cannot write Urdu, so the bill is printed as a picture of the paper.
  • A print failed: nothing is lost. Reprint the bill from Sales.

Questions

Can I use a Bluetooth printer with a Windows computer?

No. On a computer, connect the printer with a USB or serial cable, or install it as a printer on the computer. Bluetooth printers are for Android phones.

Which paper width should I choose?

Measure the roll across. Most counter printers use 80 mm; small printers use 58 mm.

Can I print bills on A4 paper?

Yes. On a computer, choose Office in Printer setup and pick any A4 printer.

Can I give a receipt without a printer?

Yes. Share the receipt as a picture on WhatsApp straight from the sale.

Related

Contact

Talk to a person, not a form.

Questions before you install, help setting up your products and printer, or a demo at your shop — get in touch and we will answer the same day.

Monday to Saturday, 10 am – 7 pm